Privacy Policy
This Privacy Policy (hereinafter referred to as “Policy”) outlines how Barcelona Pickup, referred to as “we,” “us,” or “Service Provider”), collects, uses, and protects personal information obtained from customers (hereinafter referred to as “you” or “Customer”) when using our services.
We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the collection and use of your personal information as described in this Policy.
Information We Collect:
1.1. Personal Information: We may collect personal information, including but not limited to, your name, contact details (email address, phone number), flight details, and any other information you provide during the booking process.
1.2. Payment Information: When making a booking, we may collect payment details, such as credit card information, to process payments securely and efficiently.
1.3. Usage Data: We may collect non-personal information about your interactions with our website or mobile application, including IP addresses, device information, and browsing patterns.
Use of Information:
2.1. We use the collected personal information to provide and improve our services, process bookings, communicate with you regarding your transfers, and respond to your inquiries or requests.
2.2. We may use your email address to send you booking confirmations, updates, and relevant information about our services.
2.3. Your payment information is used solely for the purpose of processing payments and preventing fraudulent activities.
2.4. We may use non-personal information for analytical purposes, including website or application usage analysis, to enhance the user experience and improve our services.
Data Retention:
3.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
3.2. If you wish to have your personal information removed from our systems, please contact us using the information provided in Section 7.
Data Security:
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
4.2. We use secure socket layer (SSL) encryption technology to safeguard your payment information during transmission.
4.3. While we strive to protect your personal information, please note that no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.
Sharing of Information:
5.1. We do not sell, rent, or lease your personal information to third parties without your consent, except as described in this Policy.
5.2. We may share your personal information with our trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, or customer support.
5.3. We may disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, comply with a court order, or respond to legal requests.
Children’s Privacy
6.1. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information without your consent, please contact us immediately and we will take steps to remove such information from our systems.
Your Rights and Contact Information:
7.1. You have the right to access, update, correct, or delete your personal information held by us, subject to applicable laws and regulations. 8.2. If you have any questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us at [insert contact information]. 8.3. We will make reasonable efforts to address your inquiries and resolve any concerns regarding your personal information.
Changes to the Privacy Policy:
8.1. We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Policy on our website or application. It is your responsibility to review the Policy periodically to stay informed about our privacy practices.
Terms & Conditions
Please read these terms and conditions carefully before using the services of Barcelona Pickup. By booking a transfer or using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
Definitions
1.1. “Company,” “we,” “us,” or “our” refers to Barcelona Pickup.
1.2. “Customer,” “passenger,” “you,” or “your” refers to the individual or group who books a transfer or uses our services.
1.3. “Transfer” refers to the transportation service provided by our company between Barcelona Airport or any other specified location and a designated drop-off point.
Booking and Confirmation
2.1. All bookings must be made through our website. Bookings made through other channels may not be accepted.
2.2. When making a booking, you must provide accurate and complete information, including flight details, pick-up location, drop-off location, and the number of passengers.
2.3. Once you submit a booking request, we will review and confirm the availability of the requested service. A booking confirmation will be sent to you via email, providing the details of your transfer.
2.4. It is your responsibility to review the booking confirmation for any errors or discrepancies. Please notify us immediately if any changes or corrections are required.
Prices and Payment
3.1. Payment must be made in full at the time of booking.
3.2 Payment can be made securely online using the provided payment options.
3.3. Additional charges may apply for extra services requested by the Customer during the journey (e.g., additional stops, waiting time and child seats). These charges will be communicated to the Customer and must be paid directly to the driver, in cash or by credit card, at the end of the journey.
Service Provision
4.1. Though we make reasonable efforts to ensure that our vehicles always arrive on time and provide a comfortable and safe transfer experience, we cannot be held responsible for delays or circumstances beyond our control, such as traffic, road closures, weather conditions, or other unforeseen events.
4.2. Our vehicles will be driven by professional and licensed drivers who will adhere to all applicable laws and regulations.
4.3. Passengers are responsible for ensuring they have the necessary travel documents, including passports and visas, to enter and exit the country. We will not be liable for any issues arising from the passenger’s failure to comply with the immigration requirements.
4.4. Passengers are responsible for their own belongings during the transfer. We will not be liable for any loss, damage, or theft of personal property.
Amendments and Modifications
5.1. If you need to make changes to your booking, including pick-up time, location, or number of passengers, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee availability.
5.2. Changes requested within 24 hours of the scheduled pick-up time may be subject to additional charges.
Cancellation and Refunds
6.1 Cancellations made more than 24 hours before the scheduled pick-up time are eligible for a full refund.
6.2. Cancellations made less than 24 hours prior to the scheduled pickup time are eligible for 80 percent refund.
6.3 In event of flight cancellations or delays, the Customer should inform the Company as soon as possible to reschedule the transfer. The Company will make reasonable efforts to accommodate changes, but no guarantees can be made.
Delays and Force Majeure
7.1. We strive to provide prompt and reliable service. However, we cannot be held responsible for delays caused by factors beyond our control, including traffic, weather conditions, or flight delays.
7.2. We recommend providing accurate flight details when booking to help us track any delays or changes to your arrival time.
Conduct and Prohibited Activities
8.1. You are expected to behave in a respectful manner towards our drivers and adhere to local laws and regulations.
8.2. Smoking, consuming alcohol or illegal substances, and engaging in any illegal activities are strictly prohibited during the transfer.
8.3. Any damage caused to the vehicle by your actions may result in additional charges.
Amendments to the Terms and Conditions
9.1 We reserve the right to modify or update these Terms and Conditions at any time without prior notice.
9.2. The revised Terms and Conditions will be effective upon posting on our website or app.
9.3. It is your responsibility to review the Terms and Conditions periodically.